Watkins et al. - "Where Is My Bus? Impact of mobile real-time information on the perceived and actual wait time of…
Experiments in Seattl,e WA showed that riders perceived shorter bus wait times when they had access to real-time info via mobile apps.
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Brakewood et al. - “An experiment evaluating the impacts of real-time transit information on bus riders in Tampa… sciencedirect.com
Controlled experiment in Tampa, FL showed that riders with access to real-time info via mobile apps perceived nearly 2 minute reduction in wait times compared to riders without real-time info. Riders with real-time info also had decreases in anxiety and frustration and better…
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Tang et al. - "Ridership effects of real-time bus information system: A case study in the City of Chicago" sciencedirect.com
Experiment in Chicago, IL showed modest increase in ridership when riders had access to real-time info via text message or email.
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Brakewood and Watkins - "A literature review of the passenger benefits of real-time transit information" tandfonline.com
(2018) - An overview of many different research studies looking at the benefits of real-time transit information.
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Brakewood et al. - "The impact of real-time information on bus ridership in New York City" sciencedirect.com
Experiment in NYC showed that ridership increased on long routes when real-time info was made available to riders.
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Kay et al. - "When(ish) is my bus? User-centered Visualizations of Uncertainty in Everyday, Mobile Predictive Systems" mjskay.com
Paper attempts to answr the question of "how do we communicate uncertainty in transit predictions?" Explains the problem, existing solutions and designs a better interface for letting users know when to arrive at the bus stop.
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When(ish) is my bus? Data and code github.com
The data and code (R) behind Whenish is my bus? Data includes three days of historical vehicle positions and the survey results.
Transit › Resources > Research and Commentary > Academic papers: “Experiments in Seattl,e WA showed that riders perceived shorter bus wait times when they had access to real-time info via mobile apps.”